Support
You can contact Virtimo Support via:
- Hotline
-
+49 (0) 30 555 744 044
- Support Portal
| Please note that contractually agreed response times can only be guaranteed if you contact by telephone! |
Virtimo 24/7 Support
| The 24/7 Support must be contractually agreed in advance. |
General
The Virtimo 24/7 Support refers in particular to services that are provided outside office hours. Support Service hours are from 18:00 - 09:00 on working days and around the clock on all non-working days.
Overview Availability
You can contact Virtimo Support via:
- Hotline
-
+49 (0) 30 555 744 044
- Support Portal
| Please note that contractually agreed response times can only be guaranteed if you contact by telephone! |
You can send an email to support@virtimo.de. Please do not forget to include your contact details in the e-mail. A support employee will contact you by phone or e-mail for further clarification.
Every e-mail to support@virtimo.de automatically becomes a ticket in the JIRA ServiceDesk of Virtimo AG (https://support.virtimo.de). The e-mail you send automatically gives you access to the Jira ServiceDesk of Virtimo AG. With your access to the ticket system, you can view your support tickets or the tickets of your colleagues. However, access is not mandatory.
JIRA (Project & ServiceDesk)
The Virtimo JIRA project can be reached at https://virtimo.atlassian.net. The Customer Support ServiceDesk can be reached at https://support.virtimo.de.
24/7 In addition to the usual customer project, support customers have access to the Customer Support ServiceDesk (SUPPORT) for ongoing tasks. There you can see the tickets that you or your colleagues have created. You can create and comment on support tickets yourself. The recipients of such tickets are the Virtimo support team and not only the colleagues you know from day-to-day business. This ensures greater visibility and accessibility.
e-mails to support@virtimo.de automatically become JIRA tickets. As soon as our ServiceDesk has assigned your account to your organization , you can view your tickets and the tickets of your colleagues. This way you can get an overview of current and past support cases.
