Support
You can contact Virtimo Support via:
- Hotline
-
+49 (0) 30 555 744 044
- Support Portal
| Please note that contractually agreed response times can only be guaranteed when contacting us by phone at ! |
Virtimo 24/7 Support
| 24/7 support must be agreed upon in advance in a contract. |
General Information
Virtimo 24/7 Support specifically refers to services provided outside of regular business hours. Support hours are from 6:00 PM to 9:00 AM on business days, and around the clock on all non-business days.
Overview of Contact Options
You can contact Virtimo Support via:
- Hotline
-
+49 (0) 30 555 744 044
- Support Portal
| Please note that contractually agreed response times can only be guaranteed when contacting us by phone at ! |
You can send an email to support@Virtimo.de. Please don’t forget to include your contact information in the email. A support representative will contact you by phone or email to clarify the matter further.
Every email sent to support@Virtimo.de is automatically converted into a ticket in Virtimo AG’s JIRA ServiceDesk (https://support.Virtimo.de). Once you send the email, you will automatically receive access to Virtimo AG’s JIRA ServiceDesk. With your access to the ticket system, you can view your own support tickets or those of your colleagues. However, access is not strictly required.
JIRA (Project & ServiceDesk)
The Virtimo JIRA project can be accessed at https://Virtimo.atlassian.net. The Customer Support ServiceDesk can be accessed at https://support.Virtimo.de.
24/7 Support customers receive access to the Customer Support ServiceDesk (SUPPORT) in addition to the standard customer project for ongoing tasks. There, you can view the tickets that you or your colleagues have created. You can create and comment on support tickets yourself. These tickets are sent to the Virtimo Support Team—not just your colleagues from day-to-day operations— . This ensures greater visibility and accessibility.
Emails sent to support@Virtimo.de are automatically converted into JIRA tickets. As soon as our ServiceDesk has assigned your account to your organization at , you’ll be able to view your own tickets and those of your colleagues. This allows you to get an overview of current and past support cases.
